Privacybeleid

Last updated: July 22, 2025

Naysu operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Naysu is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details: name, address, billing/shipping address, phone number, and email address.
  • Financial information: payment card details, transaction information.
  • Account information: username, password, preferences.
  • Transaction information: items you view, add to your cart, wishlist, purchase, return, or exchange.
  • Communications with us: information shared when contacting customer support.
  • Device information: IP address, browser, and other identifiers.
  • Usage information: interactions with the Services.

Personal Information Sources

  • Directly from you: when you use our Services or contact us.
  • Automatically through the Services: via cookies and similar technologies.
  • From our service providers: when they collect or process data on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide and Improve the Services: to process orders, payments, returns, and improve your shopping experience.
  • Marketing and Advertising: to send promotions or show relevant ads (where permitted).
  • Security and Fraud Prevention: to secure our platform and detect suspicious activities.
  • Customer Support: to respond to inquiries and provide assistance.
  • Legal Reasons: to comply with legal obligations or enforce our terms.

How We Disclose Personal Information

  • With Shopify and vendors providing services on our behalf (e.g., payment processing, shipping).
  • With marketing partners (in line with privacy laws).
  • When you request or consent to disclosure (e.g., social media integrations).
  • Within our corporate group or in case of a business transfer.
  • As required by law or to protect our rights.

Relationship with Shopify

Our Services are hosted by Shopify, which may process your personal information to provide and improve the Services. Learn more in the Shopify Consumer Privacy Policy or exercise rights via the Shopify Privacy Portal.

Third Party Websites and Links

We are not responsible for the privacy or security of third-party websites. Review their policies before sharing your information.

Children's Data

We do not knowingly collect personal information from children under the age of majority. If we receive such information, you may contact us to request deletion.

Security and Retention of Your Information

While we implement reasonable security measures, no system is completely secure. We retain data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Managing Communication Preferences: opt-out from marketing via the unsubscribe link in emails.

EEA/UK residents may also object to or restrict processing and withdraw consent where applicable.

Complaints

If you have concerns about our processing, contact us or file a complaint with your local data protection authority.

International Transfers

Your information may be transferred outside your country, including the EEA or UK, under appropriate safeguards (e.g., Standard Contractual Clauses).

Changes to This Privacy Policy

We may update this Privacy Policy. Changes will be posted here with the updated "Last updated" date.

Contact

For questions or to exercise your rights, contact us at hello@naysu.com or via post at Raaphorst 37, Leiderdorp, 2352 KJ, NL. We are the data controller of your personal information.